Help & Frequently Asked Questions

What should I do if I have forgotten my password?

If you have forgotten your password, email us at sales@sunhats.com.mt or follow the ‘Lost your password’ instructions on the sign in page.

Do I need to set up an account to place an order?

Yes, you will need to create an account so that we have all the relevant details pertaining to your order.

How can I check my order status?

To check on the status of your order you should log in via My Account. You can also click on Track Your Order and fill in your Order ID and Billing Email to track your order. Alternatively email us on sales@sunhats.com.mt or call +356 7970 7095.

What is your returns policy?

If for any reason you are not satisfied with your purchase, please return it within 30 days, unused and in the same condition that you received it, with tags attached, for an exchange or full refund, less shipping and handling. Please return your purchase to Emthunzini Hats, 38 Vilhena Street, Zebbug, ZBG 2281, Malta. If you have any queries with regard to the above please contact sales@sunhats.com.mt.

Which size hat shall I choose?

Measure around the area of your head where you’d like the hat to rest and then refer to our size chart to find the perfect fit.

Watch this useful video on how to achieve the perfect fit.

Do all of your hats come with a UPF50+ rating?

Yes, all our hats distributed in Europe, the Middle East, Turkey and Russia carry the UPF50+ rating. Look for the UPF50+ swing tag for excellent sun protection.

What make my hat fabric sun protected and UPF rated?

Our fabrics are tested by the Australian Radiation Protection and Nuclear Safety Agency (ARPANSA) and they determine what fabrics qualify as UPF 50+. The hats that qualify block 97.5% of the sun’s ultraviolet rays. There is no special chemical that creates this protection; it is how the fabric is woven that creates the protection. Remember you are only protected where you are shaded. Wear sunscreen, sunglasses as well as a hat while out in the sun.

What is the difference between UPF and SPF?

UPF stands for “Ultraviolet Protection Factor” and it is used to rate fabrics and their protection against the sun’s ultraviolet rays. SPF is used to rate lotions and skin care products.

Can my hat be washed?

Read the label on each hat for the recommended cleaning instructions. Some hats are not washable. Click for helpful tip videos on how to spot clean and wash your Emthunzini sun hats.

How do I reshape my hat?

Place your hat in the sun to reshape any dents. Hats can be steamed or wiped with a damp cloth to reshape the rim. Hats should then be air dried.

How do I pack my hat?

Our hats are mostly crushable. Those that are, push the crown of the hat straight down to flatten out the hat. Lay flat in your suitcase so that it won’t get folded or creased. Some hats can be stuffed in your bag. Click to watch videos on how to pack your soft sun hats and crushable Emthunzini sun hats.